This refund & returns policy reflects the made-to-order, commercial nature of EZ Gryp's business. Please review and adjust the specific windows and terms to match your final business policy before relying on it.
Made-to-Order & Custom Goods
Many EZ Gryp products — especially bulk orders and custom-branded equipment (logo embossing, custom colours, custom configurations) — are manufactured specifically to your order. As custom-made goods, these are generally non-returnable and non-refundable unless they arrive damaged or defective.
Damaged or Defective Goods
We stand behind the quality of our manufacturing. If your order arrives damaged, defective, or not matching the agreed specification, contact us within 7 days of delivery at hello@ez-gryp.com with your order details and clear photographs. We will work with you to repair, replace, or otherwise resolve the issue.
Standard (Non-Custom) Orders
For standard, non-customised catalogue items, returns may be accepted within an agreed window provided goods are unused and in original condition. Return freight on heavy equipment is the responsibility of the buyer unless the return is due to our error. Contact us before returning any item so we can authorise and coordinate the return.
Refunds
Where a refund is approved, it will be issued to the original payment method or as otherwise agreed. Bulk and export orders are governed by the specific terms set out on your quotation and order confirmation.
Contact
For any return or refund enquiry, contact hello@ez-gryp.com.